Why Your Cashout Is Pending (And How to Fix It)

Is your withdrawal status stuck on "Pending" or "Under Review"?

99% of the time, this is routine. But sometimes, it requires action from you.

Reason 1: Routine Security Check (Most Common)

Status: Pending

What it means: You are in the queue. Our finance team is going down the list.
Fix: Wait 1-3 business days.

Status: Under Review

What it means: You logged in from a new phone or a different country right before withdrawing. This looks like your account was hacked.
Fix: We might email you to confirm it was really you. Check your spam folder.

Status: Auditing

What it means: You completed a very high-paying task (e.g., $50). The advertiser hasn't confirmed to us that you didn't cheat.
Fix: We have to wait for the advertiser's confirmation. This can take up to 7 days for large tasks.

Status: Rejected or Bounce Back

What it means: You typed "gmail.co" instead of "gmail.com" for your PayPal address.
Fix: The money has been returned to your Pinjoy balance. Correct your email and request again.

Status: Frozen

What it means: We detected a VPN, Emulator, or Multiple Accounts.
Fix: If you think this is an error, contact support immediately with proof of your innocence.

Summary: "Pending" is usually good. It means you are in line. Just hang tight!